Last Updated: December 12, 2025
1. Agreement Overview
These Terms of Service (“Terms”) govern your subscription to BG Cyber Connections (“BGCC,” “we,” “us,” or “our”) Website Maintenance Plans (the “Service”). By purchasing a Maintenance Plan, you (“Client,” “you,” or “your”) agree to these Terms.
2. Service Plans & Scope
2.1 Available Plans:
- Essential Care Plan: Basic maintenance and updates
- Advanced Security Plan: Enhanced security monitoring and prevention
- Premium Performance Plan: Comprehensive maintenance with priority support
2.2 Included Services:
Services vary by plan but may include:
- Regular software updates (WordPress core, plugins, themes)
- Security monitoring and malware scanning
- Performance optimization
- Regular backups
- Uptime monitoring (specific plans only)
- Priority support (specific plans only)
2.3 Explicitly Excluded Services:
- Custom development or new feature creation
- Graphic design or content creation
- Search engine optimisation (SEO) services
- Hosting services (unless separately contracted)
- Repair of issues caused by Client modifications
- Recovery from outages caused by third-party services
3. Client Responsibilities
3.1 Access Requirements:
You must provide and maintain:
- Administrative access to your website
- FTP/SFTP credentials (if applicable)
- Database access credentials
- Hosting control panel access
3.2 Pre-Existing Conditions:
We are not responsible for:
- Fixing pre-existing issues before service commencement
- Compatibility issues with unsupported software/plugins
- Websites built on deprecated or unsupported platforms
3.3 Content Ownership:
You retain all rights to your website content. We claim no ownership of your intellectual property.
4. Service Level Agreement (SLA)
4.1 Response Times:
- Essential Care: 48 hours
- Advanced Security: 24 hours
- Premium Performance: 12 hours (4 hours for critical issues)
4.2 Service Windows:
Maintenance is typically performed:
- Monday-Sunday, 10:00 – 22:00 AST
- Emergency support available for higher-tier plans
- Scheduled maintenance communicated 48 hours in advance
4.3 Uptime Guarantee:
- Monitoring Only: We monitor but do not guarantee third-party hosting uptime
- Resolution: We will address issues within our control per SLA timelines
5. Payment Terms
5.1 Subscription Fees:
- Fees are charged monthly in advance
- Prices subject to change with 30 days’ notice
- Taxes are additional where applicable
5.2 Payment Methods:
We accept:
- Cheques
- Bank transfers
- Electronic Funds Transfers
- All payments in XCD (Eastern Caribbean Dollars)
5.3 Late Payments:
- Services may be suspended 7 days after the due date
- $25 XCD reinstatement fee for suspended services
- Interest accrues at 1.5% monthly on overdue balances
6. Cancellation & Termination
6.1 Client Cancellation:
- 30-day written notice required
- No refunds for partial months
- Cancellation requests to: [email protected]
6.2 BGCC Termination Rights:
We may terminate with 14 days’ notice for:
- Non-payment exceeding 30 days
- Abuse or harassment of staff
- Illegal activity associated with your website
- Repeated security violations
6.3 Post-Termination:
- All access is revoked immediately upon termination
- Client data returned within 30 days (where applicable)
- No obligation to maintain backups after termination
7. Limitations of Liability
7.1 Maximum Liability:
Our total liability shall not exceed:
- The total fees paid in the 3 months preceding the claim
- OR $1,000 XCD, whichever is less
7.2 Excluded Damages:
We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or data
- Issues caused by third-party services
- Force majeure events
7.3 Backup Disclaimer:
While we maintain backups:
- We do not guarantee backup integrity or completeness
- Clients should maintain their own independent backups
- We are not responsible for data loss
8. Security & Confidentiality
8.1 Data Handling:
- We treat your credentials as confidential
- Access limited to authorised personnel only
- Credentials stored in encrypted format
8.2 Security Breach Protocol:
In case of suspected breach:
- Immediate investigation and remediation
- Client notification within 24 hours of confirmation
- Cooperation with the client’s security measures
9. Third-Party Services
9.1 Plugin/Theme Support:
We support widely-used, regularly updated plugins/themes. We reserve the right to:
- Refuse support for outdated or insecure software
- Recommend alternatives to problematic software
- Charge additional fees for custom software troubleshooting
9.2 Hosting Providers:
We are not responsible for:
- Hosting provider outages or limitations
- Issues caused by hosting configuration changes
- Compatibility issues with specific hosting environments
10. Changes to Terms
10.1 Modification Rights:
We may modify these Terms with:
- 30 days’ notice for non-material changes
- 60 days’ notice for material changes
- Continued use constitutes acceptance
10.2 Notification:
Changes communicated via:
- Email to account contacts
- Notice on our website
- In-account notifications
11. General Provisions
11.1 Entire Agreement:
These Terms constitute the complete agreement, superseding all prior discussions.
11.2 Severability:
If any provision is found invalid, the remainder remains enforceable.
11.3 Governing Law:
These Terms are governed by the laws of Grenada, Carriacou, and Petite Martinique, without regard to conflict of law principles.
11.4 Dispute Resolution:
- Informal negotiation is required before legal action
- Mediation is required for unresolved disputes
- Venue: Courts in Grenada, Carriacou, and Petite Martinique
12. Contact Information
BG Cyber Connections
Email: [email protected]
Phone: +1 473-457-9520
Address: Grenville Vale, St. George, Grenada
Acknowledgement: By purchasing a Website Maintenance Plan, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
