TechCare

Description

Service Overview

TechCare is BG Cyber Connections’ flagship bundled service, combining general IT support with comprehensive website maintenance under a single, affordable Service Level Agreement (SLA). Designed specifically for Caribbean businesses, TechCare simplifies technology management so you can focus on what matters most: growing your business.

Key Benefits:

• Comprehensive IT Support: Our experienced team is always on standby to assist with any IT challenges

• Website Maintenance Expertise: From updates to security checks, we ensure your website runs smoothly, attracts visitors, and converts leads

• Cost-effective Solution: Substantial support without the overhead costs of in-house IT teams

• Single Point of Contact: One provider, one monthly invoice, one SLA for all your technology needs

What’s Included (All Plans)

IT Support Services:

• Remote troubleshooting and diagnosis

• Software installation and configuration

• Email setup and support

• Network connectivity assistance

• Printer and peripheral support

• Password reset assistance

• Basic user training

Website Maintenance Services:

• Core platform updates (WordPress, etc.)

• Plugin/theme compatibility checks

• Security patching

• Malware scanning and removal

• Backup management

• Uptime monitoring

• Broken link detection

Add-On Services

Service	Price
Additional device (per device/month)	$75 XCD
On-site visit (per hour)	$150 XCD
Emergency after-hours support	$250 XCD/call
New website development	Custom quote
SEO optimization	$499 XCD/month
Social media management	$599 XCD/month
Content creation (per page)	$199 XCD
E-commerce product upload (per 10)	$99 XCD
Database optimization	$249 XCD
Cybersecurity audit	$899 XCD

Why TechCare Works for Caribbean Businesses

Challenge	TechCare Solution
Limited local IT expertise	Dedicated BGCC team with 16+ years experience
High cost of in-house IT	Fraction of full-time salary + no benefits overhead
Unpredictable IT costs	Fixed monthly fee, budget-friendly
Multiple vendors to manage	Single provider, one invoice, one contact
Website downtime	Proactive monitoring + rapid response
Security vulnerabilities	Regular patching + security scans

Get Started with TechCare

Ready to simplify your technology management?

📞 Call: +1 473-457-9520
📧 Email: [email protected]
📅 Book a Free Consultation: Schedule a Call

Schedule a 30-minute discovery call to:

• Assess your current IT and website needs

• Determine the right TechCare tier

• Receive a customised quote

• Learn about our current promotion: First month 50% off for new TechCare clients!